Booking Policy

General conditions:

Breakfast included in room rate, served in restaurant. For meals purchased at the site, consumption must be within the restaurant opening hours 19:00 to 22:30. Outside these hours, we can only serve with express dishes. Meals are purchased individually, that is, for two people, one should buy two meals.

The daily starts at 1 pm and ends at 12 noon. Tickets before this time and exits after, upon availability and additional charge.

Courtesy of a child up to 9 years old when accompanied by paying adult, to sleep in bed with parents or in cots for children under 4 years. Lodging of unaccompanied persons under the age of 18 years or together with other representatives will be accepted only upon presentation of written authorization, with notarized parent signature. For lodging of persons under 18, even if accompanied by parents, paternity must be proven through an IC (identity card) or CN (birth certificate). Article 82 of the Statute of the Child and Adolescent (Law No. 8.069 / 90) defines as a crime the lodging of children or adolescents, unless authorized or accompanied by parents or guardians;
No-show: Bookings made without guarantee of payment of the first night will be kept in the system until 18:00 hours of the day of the guest's entry into the hotel. After this time, they will be subject to availability. To guarantee the reservation until 12:00 noon the day after the guest's entry, it is necessary to pay the first night in advance or the invoice authorization of the same.
Cancellation of reservations or change of date of entry will only be accepted in writing, with 24 hours in advance of check-in. Otherwise there will be a charge for one night.
Rates in dollars will be converted to the dollar value tourism purchase on the day of check-in.
For reservations with direct payment form at the hotel, full payment of the daily rates is made upon check-in. We do not accept checks.
Account deposits will be accepted 72 hours prior to check-in date.
The Arco Hotels network does not invoice EXTRAS.

Our Hotel is 100% non-smoking.

Law 12,546 prohibits smoking cigarillos, cigars, pipes, hookahs and other products in public or private places of use, such as halls and corridors of condominiums, hotels, restaurants and clubs - even if the environment is partially closed by a wall, partition, ceiling or awning.

Parking:

Momentarily free.
We are not responsible for objects left inside vehicles.